Our Capabilities

Research

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Research comprises "creative work undertaken on a systematic basis to increase the stock of knowledge", including knowledge of shared values, strategy, organisation and systems, people, culture and skills, and the use of this stock of knowledge to devise new applications. Our research service offering is methodical, systematic and evidence-based with reliable references to industry and academic publications.

Advisory

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Advisory refers to a service offering that provides advice to the management of your corporation, organisation, or foundation based on the landscape changes. This service is offered in addition to the Research service, should you prefer a longer term engagement with our advisers on a range of topics that the management is interested to have a closer look and determine solutions.

Consulting

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Our consulting service offering includes a wide range of services as enterprise business analysis, business architecture, information architecture and application architecture, business analysis, business process management, program and project management, agile delivery management, change management and last but not the least IT service management. Our consulting team will guide your implementation process from start, through to successful completion.

Coaching

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Organisations require internal capabilities to keep up with the increasingly changing business environment. Our coaching service educate and support your internal resources with establishing and adopting best practices and proven methodologies in IT service management, business analysis, project management and agile delivery in the form of PMO, CoE, Capability Centre, Competency Centre and so on. 

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Our Approach

Our Problem Approach

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We offer an inclusive approach when we are dealing with problems. Our consultants are considered problem solvers. You typically use our consulting services to help you discover the root cause of a business problem, and to help fix it. Once the problem is solved, the consultant leaves. Our advisors use a bigger picture approach to help you deal with ongoing challenges to your business. We help guide you toward improvement by assisting in problem discovery and advising you on where to find helpful resources and services.

Our Relationship Longevity

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We put forward a relationship plan that is more suitable for your needs. Our consulting relationships are commonly short-lived, while many businesses hire and retain our advisors on an ongoing basis. In fact, some companies have a business advisory board that meets regularly to review the company's direction and offer advice.

Our Technology Focus

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We understand that every technology solution has various benefits and several shortcomings. Our consulting services have become increasingly IT-driven, using our expertise to determine what technology software systems you need. We sell the systems to you, install them and leave. Our advisors are more like strategists. We help you develop a way to align your technology with your company's goals and processes.

Our Independent

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We value the scope of our engagement with your organisation. Our consulting relationships are considered more independent than our advising relationships. That's because of the shorter-term nature of consulting work, and the limited strategic involvement of our consultant. Our advisors sometimes become active in helping business clients with process improvements and accountability within the organisation.

Our Toolkit

Business Process

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We apply 

Business Process Architecture (BPAr)

Business Process Modelling (BPMN)

Business Process Improvement (BPI)

Business Process Management (BPM)

Business Process Automation (BPAu)

Robotic Process Automation (RPA)

Business Process Management Software (BPMS)


We Use

  • Signavio
  • FlowForma
  • AuraPortal
  •  Blue Prism

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Architecture

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We apply

  • Business Operating Models
  • Enterprise Architecture
  • Business Architecture
  • Information Architecture
  • Application Architecture
  • Operational Excellence

We Use

  • TOGAF
  • Zachman
  • Archimate

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Delivery

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We Apply

  • Agile Scrum
  • Large Scale Scrum (LeSS)
  • Portfolio Management (MoP)
  • Program Management (MSP)
  • Project Management (Prince2)

We Use

  • Atlassian Jira
  • Microsoft Project
  • Microsoft Office365

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Your Challenges

Our services are built around four major challenges our clients face when taking on large scale change across the whole organisation.


#1 Strategy  #2 Innovation  #3 Capability  #4 Intelligence

#1 Strategy

A compelling vision for the future

Designing powerful conversations to help senior leaders and boards align and constantly adapt strategies for new futures.


The essence of strategy is choosing a unique and valuable position rooted in systems of activities that are much more difficult to match and making trade-offs among activities is critical to the sustainability of a strategy. 

#2 Innovation

Breakthrough new solutions

Crafting breakthrough propositions, services and experiences through human-centred co-design to give organisations the edge.


A “third way” to innovate besides disruptive and sustaining innovations,  consists of creating a family of complementary innovations around a product or service, all of which work as a system to carry out a single strategy.   

#3 Capability

New future-ready organisations

Mobilising large communities through systems co-design and intensive training in strategic thinking and design capabilities.


Conventional wisdom on strategy is no longer a reliable guide. Success in any market accrues to firms with coherence: a tight match between their strategic direction and the capabilities that make them unique. 

#4 Intelligence

Strategic information systems

Building agile planning and reporting systems that enable effective decision-making, reduce risk, and free up head space.


Not every intelligence application will work. But if you can filter through the many new offerings to find valuable tools, your work will improve significantly and surely.